Printed Couple Shark Slides | Flip Flops

International Shipping:

Experience Free Insured & Tracked Shipping worldwide to enjoy our beautiful products! Kindly note, international shipping and transit times, including customs clearance, may occasionally extend beyond our control.

Order Processing Time:

Please allow 1-3 business days for order processing before shipment.

Shipping Time:

• USA & Canada: 7 - 21 days
• Europe: 7 - 21 days
• Rest of the world: 7 - 21 days

If you've received a shipment notification, please allow 1 to 6 working days for the tracking information to update.

Wrong Address:

We aim for accuracy but cannot be held responsible for undeliverable packages due to missing, incomplete, or incorrect destination information. We verify shipping details with every customer in the order confirmation process to minimize errors.

Marked as Delivered:

If an item is marked as successfully delivered but hasn't arrived, contact your local post office for a formal affidavit of a lost, stolen, or undelivered package. Upon receipt, we'll resend a replacement order. Please note, refunds are discretionary in this scenario.

For assistance, contact us at thecloudslides.store@gmail.com, ensuring to provide all relevant information.

Import Taxes / Refusal of Package:
We do not accept responsibility for Duties, Taxes, or Customs fees.

If upon arrival...

• The customer refuses the package
• No delivery attempt is made in the destination country

We reserve the right to abandon the package(s) and will not issue a refund.

For further inquiries, feel free to contact us.

At Cloud Slides, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and exchange policy to ensure your peace of mind.

 

1. Eligibility

1.1. To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging.

1.2. Returns or exchanges are accepted within 14 days from the date of purchase.

 

2. Process

2.1. To initiate a return or exchange, please contact our customer service team at thecloudslides.store@gmail.com. Please provide your order number and reason for the return or exchange.

2.2. Once your return or exchange request is approved, we will provide you with instructions on how to return the item to us.

 

3. Refunds

3.1. Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

3.2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days from the date of receiving.

 

4. Exchanges

4.1. If you wish to exchange your item for a different size, color, or style, please indicate your preference when contacting our customer service team.

4.2. Once we receive your returned item and verify its eligibility, we will ship out the exchange item promptly.

 

5. Shipping

5.1. Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

5.2. Shipping costs for exchanged items may apply and will be communicated to you during the exchange process.

 

6. Exceptions

6.1. Certain items, such as personalized or custom-made products, may not be eligible for return or exchange unless defective or damaged upon receipt.

 

7. Contact Us

7.1. If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us at thecloudslides.store@gmail.com.

By making a purchase from Cloud Slides, you agree to abide by the terms of this Return & Exchange Policy.

Last updated: 03/29/2024