Experience Free Insured & Tracked Shipping worldwide to enjoy our beautiful products! Kindly note, international shipping and transit times, including customs clearance, may occasionally extend beyond our control.
Order Processing Time:
Please allow 1-3 business days for order processing before shipment.
Shipping Time:
- USA & Canada: 7 - 21 days
- Europe: 7 - 21 days
- Rest of the world: 7 - 21 days
Wrong Address:
We aim for accuracy but cannot be held responsible for undeliverable packages due to missing, incomplete, or incorrect destination information. We verify shipping details with every customer in the order confirmation process to minimize errors.
Marked as Delivered:
If an item is marked as successfully delivered but hasn't arrived, contact your local post office for a formal affidavit of a lost, stolen, or undelivered package. Upon receipt, we'll resend a replacement order. Please note, refunds are discretionary in this scenario.
For assistance, contact us at thecloudslides.store@gmail.com, ensuring to provide all relevant information.
Import Taxes / Refusal of Package:
We do not accept responsibility for Duties, Taxes, or Customs fees.
If upon arrival...
- The customer refuses the package
- No delivery attempt is made in the destination country
We reserve the right to abandon the package(s) and will not issue a refund.
For further inquiries, feel free to contact us.