FAQs
FREQUENTLY ASK QUESTIONS
Do they fit big or small?
Our slides typically fit true to size. We recommend referring to our size chart for accurate measurements.
Do they cure foot pain?
While our slides provide comfort and support, they are not intended to treat or cure foot pain. Please consult a healthcare professional for medical advice.
Are they as comfy as they look?
Yes, our slides are designed with comfort in mind. Customers often find them as comfortable as they appear.
Are they waterproof?
Our slides are not waterproof, but they are water-resistant to some extent. However, prolonged exposure to water may damage them.
Do these fit wide feet?
Our slides are designed to accommodate a variety of foot shapes, including wider feet. Please refer to our size chart for guidance.
Do you sell slides for men?
Yes, we offer slides for both men and women. Please browse our collection to find options for men.
What are they made of?
Our slides are typically made of high-quality materials such as synthetic rubber, EVA foam, or PVC.
They are more stiff than advertised, why is this?
Some stiffness may occur due to the nature of the materials used. With wear, the slides should gradually soften and conform to your feet.
What currency do you charge in?
We charge in the currency specified on our website, typically in US dollars (USD). Currency conversion may apply for international orders
Do they offer arch support?
Our slides may provide some arch support, but they are not specifically designed as orthopedic footwear. For additional support, consider using orthotic inserts.
Why do they shrink in the sun?
Exposure to direct sunlight and heat may cause certain materials to shrink or deform. We recommend storing your slides away from direct sunlight when not in use.
Do you offer wholesale?
Yes, we offer wholesale options for bulk orders. Please contact our wholesale department for more information.
Where are you guys located?
We are located at 31 Wellbank Avenue Ashton-under-Lyne 0L6 9HD United Kingdom, but we ship our products worldwide.
Returns / Exchanges
What’s your return policy?
Please refer to our Returns Policy for detailed information on returns and exchanges.
I received the wrong size, what do I do?
If you received the wrong size, please contact our customer service team to arrange for an exchange.
How do I cancel my order?
To cancel your order, please contact us as soon as possible with your order details. We will do our best to accommodate your request.
Tracking
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment from our Tracking Page.
When will my tracking be updated?
Tracking information may take up to 24-48 hours to be updated after your order has been shipped. Please allow some time for the tracking details to become available.