At Cloud Slides, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and exchange policy to ensure your peace of mind.
1. Eligibility
1.1. To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging.
1.2. Returns or exchanges are accepted within 14 days from the date of purchase.
2. Process
2.1. To initiate a return or exchange, please contact our customer service team at thecloudslides.store@gmail.com. Please provide your order number and reason for the return or exchange.
2.2. Once your return or exchange request is approved, we will provide you with instructions on how to return the item to us.
3. Refunds
3.1. Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
3.2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days from the date of receiving.
4. Exchanges
4.1. If you wish to exchange your item for a different size, color, or style, please indicate your preference when contacting our customer service team.
4.2. Once we receive your returned item and verify its eligibility, we will ship out the exchange item promptly.
5. Shipping
5.1. Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
5.2. Shipping costs for exchanged items may apply and will be communicated to you during the exchange process.
6. Exceptions
6.1. Certain items, such as personalized or custom-made products, may not be eligible for return or exchange unless defective or damaged upon receipt.
7. Contact Us
7.1. If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us at thecloudslides.store@gmail.com.By making a purchase from Cloud Slides, you agree to abide by the terms of this Return & Exchange Policy.
Last updated: 03/29/2024